MMA

We can be your IT department, onsite and on-schedule.

Our Monthly Maintenance Agreement (MMA) clients know that they can count on us to maintain their servers and computers in tip-top shape. They have confidence that their systems are proactively checked for security, performance, and reliability.

MMA clients enjoy these general benefits:

	A dedicated account consultant.
	Priority 30 minute response.
	Monthly quick check systems review.
	Priority onsite scheduling.
	Free Diagnostic phone support.
	Discounted hourly Fees.
	Personalized monthly onsite service.
	Scheduled maintenance on all computer equipment.
	An extranet website to manage computer resources.
	Notification of significant security and virus threats.
	Availability of 24-hour monitoring.
	Availability of after-hours response.

In addition, we perform the following maintenance tasks for our MMA clients on a published and agreed-upon schedule.

Network Administration

	Define short and long term strategies to improve Information Technology implementation.
	Develop and implement IT management processes to guarantee high availability of IT resources.
	Assist in defining new required resources, research available solutions, make recommendations.
	Maintain servers and network remotely from our network operations center.
	Manage active directory or domain resources.
	Add and disable users as specified by management.
	Audit network security policies and procedures.
	Review shares, groups, users and file system for appropriate security settings.
	Firewall security audit including 3^rd party testing of all public addresses.
	Develop a resource usage and projection report, including disk space, RAM and processor utilization.
	Maintain knowledge of current virus technology, determine effectiveness of current efforts and make recommendations as required.

Server Maintenance

	Monitored server reboots with hardware device audit.
	Defragment server file system and swap file.
	Audit application, system and security events.
	Review all automated processes including backups, virus signature updates, and virus scans.
	Run performance base-lining/testing on server.
	Apply application software updates, critical updates, and service packs.
	Check hardware for warnings of future potential failures.

Fault Tolerance Maintenance

	Analyze and document data access requirements of individual users and user groups.
	Identify mission critical systems and data and develop strategies to protect them.
	Review and test all fault tolerant components for correct operation.
	Test all UPSes for correct operation by simulating power failure.
	Monitor backup procedures to insure efforts are effective to protect against loss of critical data.
	Restore files from backup media to verify correct operation of backup process.

Workstation Maintenance

	Workstation Scandisk, Defrag, Critical Updates, Virus Scans, Email Archiving Process
	Yearly system checkup and cleaning for each machine on the network.
	Apply application software updates, critical updates, and service packs.
	Perform repairs and replacements on all hardware as required.

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